Exchange Policy

IN-STORE PURCHASES · NICOSIA

Our Commitment to You

Every piece we sell reflects our long-standing commitment to quality, craftsmanship and client care. Should you wish to exchange a piece bought in our shop, our team will assist you with the same personal attention you received when you made your selection.

EXCHANGE PERIOD

Pieces bought in our shop in Nicosia may be exchanged within 30 calendar days of the purchase date, for another piece or for a store voucher valid for 12 months. The 30 days are counted from the date on your receipt, exchange card or our sales records.

Please note: in-store purchases are not refunded in money.

Value of Your Exchange

The exchange value is the price you paid, as shown on your receipt, including any discount. If you choose a piece of higher value, you pay the difference. If you choose a piece of lower value, the difference is given as a store voucher valid for 12 months.

CONDITIONS FOR EXCHANGE

To be eligible, your piece must be returned:

unworn and undamaged, in its original condition
with all original labels, packaging and documentation
with your original purchase receipt or exchange card
with all original gemological certificates (GIA or other)

If an original certificate is missing, the cost of replacing it (currently €600) is deducted from the value of your exchange or voucher.

Every returned piece is inspected by our gemologist before an exchange is approved. If a piece is not the piece we sold, or a stone has been replaced or altered, the exchange is not accepted.

LOST RECEIPT OR EXCHANGE CARD

If you have lost your receipt or exchange card, we will search for your purchase in our sales records. If we find it, the normal exchange conditions apply.

If we cannot find the record, any exchange is at our discretion. If we accept it, we offer a store voucher based on the lowest price at which the piece was sold in the previous 90 days. You must show valid photo identification and our gemologist must confirm that the piece comes from our stock.

PIECES THAT CANNOT BE EXCHANGED

custom-made or bespoke pieces
pieces with personalised engraving
rings or pieces resized to your specification
pieces showing wear, alteration or damage after purchase

FAULTY PIECES

If a piece is faulty, we repair it or replace it, or you may choose another piece of equal value. This does not affect your legal rights for faulty pieces.

HOW TO REQUEST AN EXCHANGE

Please contact us before visiting, so we can prepare for your appointment:
T: +357 22 518130 · E: info@tsiropoulos.net
WhatsApp: +357 22 518130

Or visit us at 3 John Kennedy Avenue, 1075 Nicosia, Cyprus.

Opening Hours
Mon, Tue, Thu, Fri: 9:30 am – 6:30 pm
Wed, Sat: 9:30 am – 2:00 pm
Sun: Closed