Exchange Policy

IN-STORE EXCHANGE POLICY

At Tsiropoulos, every piece we create reflects our thirty-year commitment to quality, craftsmanship and client care. Our dedicated team assists you with the same personal attention you experienced during your selection. Therefore, we ensure that our in-store exchange policy provides a seamless process if you wish to adjust your purchase.

EXCHANGE ELIGIBILITY

Clients who purchase directly at our Nicosia atelier may exchange their fine jewelry within 30 calendar days of the purchase date.

Important Notice: In-store purchases are not eligible for a monetary refund. We issue exchanges exclusively for store credit or an item of equivalent value.

CONDITIONS FOR EXCHANGE

To qualify under our in-store exchange policy, you must return your item in pristine condition along with all documentation. Specifically, your item must meet the following conditions:

Returned in its original, unworn and undamaged condition.
Secured with the original price tag attached.
Accompanied by all original packaging and presentation boxes.
Presented with your original Purchase Receipt or Exchange Card.

Accompanied by all original Gemological Reports (issued by GIA or other laboratories).

Note: If you fail to return the original gemological certificate, we must charge a replacement fee of €600. Please keep all documentation safe until our team completes your exchange.

PURCHASE DATE VERIFICATION

We calculate the 30-day exchange window strictly from the date recorded on your Purchase Receipt, Exchange Card, or digital sales record. Consequently, we cannot accept verbal statements regarding purchase dates. If our system cannot verify your purchase date, we must consider the item outside the exchange window.

PROCESSING RETURNS WITHOUT PROOF OF PURCHASE

If you misplace your receipt or Exchange Card, our team will search for your purchase in our sales database. When we successfully verify the transaction, standard exchange terms apply.

However, if we cannot locate the record, any exchange remains at our sole discretion. In such cases, we offer store credit based on the item’s lowest selling price within the previous 60 days. You must present valid photo identification and our gemologists must confirm the piece as authentic Tsiropoulos stock.

NON-EXCHANGEABLE ITEMS

Because custom design involves personalized craftsmanship, certain creations remain final sale. The following items fall outside our in-store exchange policy:

Custom-made or bespoke commission pieces.
Jewelry with personalized engraving.
Rings or items resized to your custom specifications.
Pieces showing signs of wear, alteration, or damage after purchase.

YOUR STATUTORY RIGHTS

Our policy provides client privileges that supplement your consumer rights. Therefore, this in-store exchange policy does not affect your statutory rights regarding faulty goods.

HOW TO REQUEST AN EXCHANGE

We invite you to contact our team before visiting our Nicosia atelier. This allows us to prepare for your appointment and serve you efficiently:

T: +357 22518130
EMAIL: info@tsiropoulos.net

Address: John Kennedy Avenue 3, Nicosia 1075, Cyprus.

Atelier Opening Hours:
Monday, Tuesday, Thursday, Friday: 9:30 am – 6:30 pm
Wednesday, Saturday: 9:30 am – 2:00 pm
Sunday: Closed