Shipping & Returns (Online)

Processing Time

In-stock items: dispatched within 1–3 business days.
Made-to-order items (for example, collection pieces crafted in your choice of size or metal): up to 4 weeks.
Bespoke designs: individual timelines are agreed during your consultation and order confirmation.

Delivery Times

Cyprus: 1–2 business days from dispatch.
European Union: 3–7 business days from dispatch.
Outside the European Union: 7–14 business days from dispatch, depending on customs clearance.
Collection: you may collect your order from our shop in Nicosia once we confirm it is ready.

Shipping Costs

Calculated and displayed at checkout before payment.

Signature Required

For security and insurance purposes, all deliveries require the signature of an adult recipient.

Customs Duties & Taxes

Our prices are the same for all destinations. For orders delivered outside the European Union, any import duties, customs fees and local taxes charged by the destination country are paid by the customer.

By placing an order on our website, you agree to the terms of this Shipping & Returns Policy and to our Terms and Conditions.

Eligibility (Online vs. In-Store)

This 14-day return and refund policy applies only to purchases made through our online store.

Items purchased at our shop in Nicosia are not refunded in money and are governed by our Exchange Policy (In-Store). This does not affect your statutory rights for faulty items.

Time Limit

You may cancel your order and receive a full refund, without giving a reason, within 14 calendar days from the day you receive your item.

Notification and Return

To cancel, please notify us in writing within this period by emailing info@tsiropoulos.net, with your order number and the item(s) you wish to return. You must then send the item(s) back to us within 14 calendar days of your cancellation notice.

Condition

The item must be returned unworn and undamaged, in its original condition, with all original packaging.

Documentation

Please include all original labels, the purchase receipt and all accompanying documentation.

Inspection

Every returned item is inspected by our gemologist before a refund is approved. If a returned piece is not the piece we sold, or a stone has been replaced or altered, the return is not accepted.

Gemological Certificates

All original gemological certificates (for example GIA or IGI) must be included with the return. If an original certificate is missing, the cost of replacing it (currently €600) is deducted from your refund.

Exceptions

In accordance with EU consumer law, the right of withdrawal does not apply to custom-made or personalised items, including engraved pieces and rings resized to your specifications.

Amount Refunded

You are refunded the full price of the product and the original standard shipping cost, including all VAT paid.

Return Shipping

Return shipping costs are the customer's responsibility and are not refunded. Returns must be sent by an insured, tracked courier. We cannot accept responsibility for items lost or damaged on their way back to us.

Timeline

We refund you to your original payment method within 14 days of receiving your cancellation notice. We may wait until we have received and inspected the item.

After 14 Days

After 14 calendar days from delivery, items can no longer be returned for a refund. This does not affect your statutory rights for faulty items.

Reporting

If your item arrives damaged, please contact us at info@tsiropoulos.net within 7 calendar days of delivery, with photos of the item and its packaging. Please keep all original packaging until your claim is resolved.

Resolution

Once we have reviewed your claim, we arrange a repair, a replacement or a full refund, at no cost to you. If you prefer, we can offer a gift voucher of equal value, redeemable on our website.

Your Rights

This does not affect your statutory rights under EU consumer law.

Return Address

Tsiropoulos Jewelry, John Kennedy Avenue 3, 1075 Nicosia, Cyprus.

Contact

T: +357 22518130

E: info@tsiropoulos.net